Retail Supervisor

Job Introduction

Are you passionate about delivering exceptional customer experiences and inspiring teams to achieve their best? Do you want to be part of one of Scotland's most exciting cultural destinations?

As our Retail Supervisor, you'll play a key role in bringing the retail experience at the newly reimagined Paisley Museum to life. Working alongside the Retail Manager, you'll help lead the day-to-day operation of our bespoke museum shop, ensuring visitors enjoy a welcoming, engaging and memorable experience from the moment they arrive.

Paisley Museum is undergoing a transformational redevelopment and will become a world-class cultural destination, combining internationally significant collections with innovative visitor experiences. Our retail offer is a vital part of that journey, extending the museum experience through carefully curated products, inspiring displays and outstanding customer service. 

This is an exciting opportunity for an enthusiastic retail professional who thrives in a fast-paced environment and wants to be part of a team shaping the future of culture and heritage in Renfrewshire.

Key Responsibilities

• Support the day-to-day supervision of the museum retail operation, ensuring high standards of customer service at all times.
• Lead, motivate and support colleagues to deliver an exceptional visitor experience.
• Create engaging visual merchandising displays that enhance the customer journey and drive sales.
• Monitor stock levels and support effective stock management processes.
• Handle cash management, reconciliations and banking procedures accurately and efficiently.
• Support promotional activities and retail initiatives to maximise commercial performance.
• Resolve customer enquiries and issues professionally and positively.
• Build strong relationships with colleagues, customers, suppliers and stakeholders.
• Help maintain a safe, welcoming and well-presented retail environment.
• Contribute ideas and solutions that continuously improve the retail and visitor experience. 

What We're Looking For

We're looking for an energetic and customer-focused retail professional who can lead by example and inspire others.

You'll ideally have:

• Experience supervising and developing people within a retail environment.
• A passion for delivering outstanding customer service.
• Strong leadership, coaching and communication skills.
• Experience of merchandising and creating attractive retail displays.
• Good commercial awareness and an understanding of how retail activity influences sales performance.
• Experience managing stock, cash handling and financial processes.
• The ability to work collaboratively and build positive working relationships.
• A proactive, organised and solutions-focused approach.
• Excellent attention to detail and the ability to perform well under pressure.
• Flexibility to work evenings, weekends and shifts to meet the needs of the business.
• A commitment to OneRen's values of Fairness, Creativity, Excellence and Integrity. 

Why Join OneRen?

At OneRen, we're passionate about creating opportunities that improve health, wellbeing, culture and community life across Renfrewshire. Joining us means becoming part of an innovative and inclusive organisation that is committed to making a positive difference every day. 

As well as the opportunity to help shape the retail experience within the transformed Paisley Museum, you'll benefit from:

• Competitive salary and benefits 
• A supportive, inclusive and collaborative culture.
• Opportunities for professional learning and development.
• Full training and development opportunities 

Additional information

 You may be required to work at any locations across OneRen in accordance with the needs of the business.  

 The successful candidate will be required to undertake a Disclosure Scotland check. 

 If you would like further information in relation to the Disclosure Scotland checks, please visit their website. 

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’ (This includes people with experience of foster care, kinship care, residential care, secure care, adoption and other care settings).